Teams & Plans

The two plans

The only functional difference is multi-user. Every order feature (VAT, discount, drafts, reorder, price memory, auto-process, auto-email, branded confirmations) is available on both plans.

How multi-user works on Team

• One person (the owner) starts the subscription, connects Linnworks, and manages billing.
• The owner invites staff by email. Up to 4 staff in addition to the owner — 5 logins total.
• Staff sign in with their own email (magic-link). They share the owner's Linnworks connection, customer history, price memory, and subscription.
• Every order created by a staff member records who placed it (audit note + searchable Extended Property in Linnworks).
• Staff can't change billing, invite/remove members, or upload the custom logo. They can change their own POS toggles and default location.

Inviting a staff member

1. Open Settings → Team (owner only — staff see a read-only "Member of <owner>" panel).
2. Type the staff member's email and click Invite.
3. They receive a magic-link email. When they click it and sign in, they're automatically attached to your team with an active seat.
4. They see your team's Linnworks data the next time they open the POS.

Removing a staff member

In Settings → Team, click Remove on their row. Their seat becomes suspended immediately — they can still sign in but they're blocked from the POS until reinstated. The seat is freed automatically.

(Why "suspended" rather than "deleted"? So you can re-add them later without losing the audit trail of orders they placed.)

Switching plans

Your subscription is billed by Linnworks. Open Apps → Application Store → Trade Order POS inside Linnworks and change your plan there — the app picks up the new plan automatically (within a few minutes, or immediately after reopening the app).

• Solo → Team: extra seats open up; you can invite immediately
• Team → Solo: all staff seats are automatically suspended the moment the plan changes. The owner stays. You don't need to do anything — hasAccess computes it live every request.

Branded order confirmations (Team)

Owners can upload a custom logo at Settings → Branding. It replaces our default mark on the PDF order confirmations sent to customers (and on the printable copy).

Format requirements:

• PNG or JPG, 250KB max
• Best rendered at 240×80px (3:1 landscape) — we scale to fit
• Stored securely in our KV store, scoped to your account