FAQ

Quick answers. Long-form reference is in the topical pages above.

Does it cost extra if I take a lot of orders?

No. Both plans include unlimited orders.

Can I try it before I pay?

Yes — a 14-day free trial with every feature unlocked, starting the moment you sign in. No card details are needed for the trial. To continue afterwards, subscribe via the Linnworks Application Store — billing is handled entirely by Linnworks.

Does it work without Linnworks?

No. Trade Order POS is purpose-built for Linnworks sellers and uses the Linnworks API for products, customers, and order submission.

Does it work outside the UK — other currencies and tax rates?

Yes. At Settings → Locale the account owner can set the currency symbol, tax rate, tax label ("VAT", "Tax", "GST"…) and default shipping country for the whole team. The setting flows through the cart, confirmations, PDFs and quotes. Defaults are UK (£, 20% VAT, United Kingdom). Shipping to customers abroad works regardless — the country on each order resolves automatically from the address. Note: subscriptions themselves are billed by Linnworks in the currencies offered on the Application Store.

Does it work on mobile?

Yes — the layout adapts to phones and tablets. A USB barcode scanner won't work on a tablet without a docking solution, but a Bluetooth scanner will.

Can I print the order confirmation?

Yes. The 🖨 Print button on the success modal opens your system print dialog. You can also auto-email a PDF directly to the customer.

Why is my email confirmation arriving without my logo?

The custom logo is a Team plan feature. Owners upload theirs at Settings → Branding. Solo plan accounts ship with the default Trade Order POS mark.

Can multiple staff work at the same time?

Yes (on Team). Every staff member signs in with their own email and works in parallel. There's no locking — they share Linnworks data and you can see who placed what.

What happens if Linnworks goes down?

The POS depends on Linnworks's API for products, customer lookup, and order submission. If Linnworks is down, you can't take orders through the POS until they're back up. (Use Linnworks's status page to check.)

Is my customer data shared with anyone?

No. We don't sell, share or analyse your customer data. We never look at it. The POS is plumbing between you, Linnworks, and the customer — nothing else.

What's the support response time?

On Solo: best-effort, usually within 1 business day. On Team: priority response (next business day SLA). Both plans get email support at app.mcp-g.com/app/support.