Trade Order POS

1. Overview

Trade Order POS is a web-based point-of-sale for Linnworks merchants who take orders away from their normal e-commerce channels — at a trade counter, on the phone, in the field, or anywhere a member of staff needs to put an order into Linnworks fast.

Open it in any browser, sign in with a magic link, scan or search your live Linnworks inventory, look up the customer, capture any custom pricing or notes, and click Submit. The order lands in your Linnworks open orders the instant you confirm — ready for picking, packing and dispatch through your normal workflow.

2. Who it's for

Trade Order POS is built for Linnworks merchants who:

• Run a trade counter or warehouse pickup point where customers walk in and order in person.
• Take phone orders from regular B2B customers — wholesale, distributor, or hospitality supply.
• Have field sales reps who need to place orders on a tablet or phone while at a customer site.
• Find the standard Linnworks order-creation screen too slow for high-volume manual order entry.
• Want all manual orders to land in the same Linnworks Open Orders queue as channel orders, with no extra reconciliation.

If your staff currently re-key orders into Linnworks one field at a time, Trade Order POS is built to replace that workflow.

3. How it works

Trade Order POS is a hosted web app running on Cloudflare's global edge. There's nothing to install on staff computers — it opens in any modern browser at trade-pos.mcp-g.com and works equally well on a desktop, a tablet on a counter, or a phone in someone's pocket.

Under the hood it talks directly to your Linnworks account using the standard Linnworks API. Inventory lookups, customer lookups and order creation all happen in real time against your live Linnworks data — there is no sync, no cache and no separate database of products or customers to keep up to date.

4. Sign up & sign in

Trade Order POS uses passwordless magic-link sign-in. There is no password to remember and nothing to install.

1. Go to the app

   Open trade-pos.mcp-g.com in any browser.

2. Enter your email

   Type the work email address you want to use. New users are created automatically — you don't need to register separately.

3. Click the magic link

   We email you a one-time sign-in link, valid for 15 minutes. Click it and you're in.

   The session lasts 8 hours, so a single morning sign-in covers a normal trade-counter shift.

5. Connect Linnworks

Before the POS can search inventory or write orders, it needs an install token from your Linnworks account. This is a one-time, ~60-second setup done by your admin.

1. Open the Linnworks authorisation link

   From the onboarding screen, click the Linnworks authorisation link in a new tab. You'll be taken to your Linnworks account and asked to approve the Trade Order POS app.

2. Approve the permissions

   Linnworks will show you exactly what the app can do (see Linnworks permissions). Click Authorise.

3. Copy your install token

   Linnworks displays a 32-character hex token, something like a1b2c3d4e5f6789012345678abcdef01. Copy it.

4. Paste it back into Trade Order POS

   Return to the onboarding screen, paste the token, and click Connect Linnworks. The app validates the token against the Linnworks API. If it accepts, you'll land in the POS.

6. Your first order

Here's the full happy path from a blank POS screen to a confirmed Linnworks order.

1. Find a product

   Type into the search box at the top of the screen. You can search by SKU, EAN/barcode, or product name — all three are matched live against your Linnworks inventory.

   Each result shows its SKU, title, current stock level (with an amber warning if low), and the default Linnworks retail price.

2. Add it to the cart

   Click the product (or, if scanning, just scan the barcode — see Barcode scanning). A line appears in the cart on the right.

   Click the quantity to change it. Click the price to override it (see Custom pricing & VAT modes). Click ✕ to remove the line.

3. Pick the customer

   Start typing a customer name into the customer field. We search your last 3 years of processed Linnworks orders and autocomplete matches. Pick one and the full delivery address pre-fills.

   New customer? Just type their details into the address fields directly. Nothing is required to look them up first.

4. Set references and notes (optional)

   If your workflow uses internal order numbers, customer PO references, or sub-source tags (e.g. Trade Show, Phone) you can set them here. They flow through into the Linnworks order so they're searchable later.

5. Confirm VAT and pricing mode

   Decide whether the prices in your cart are ex-VAT (VAT will be added on top) or inc-VAT (VAT will be backed out of the price). See Custom pricing & VAT modes for the full detail.

6. Submit

   Click Submit order. The app calls Linnworks to create the order, add each line, set the customer info, set the order references, and add any notes — all in a single transactional flow.

   On success you get the Linnworks order ID instantly. The cart resets and you're ready for the next one.

7. Barcode scanning

Trade Order POS works with any standard USB barcode scanner that emulates a keyboard (which covers basically all modern scanners — Honeywell, Datalogic, Zebra, the cheap Chinese ones, all of them).

You don't need to configure anything. Just plug the scanner into the computer running the POS.

How scanning works in the POS

• The product-search field has focus by default and re-acquires focus after every scan or submit.
• When you scan, the barcode appears in the search field, matches against your Linnworks SKU/EAN list, and the matching product is added to the cart automatically.
• The search field then clears so the next scan goes straight to the next product.
• If you scan the same product twice, the existing cart line increments by one — no duplicate rows.

8. Customer lookup & address fill

The customer field searches the last three years of processed Linnworks orders. We use this rather than your Linnworks customer table because, for most B2B merchants, processed-order history is the most accurate, deduplicated record of who you actually ship to.

What gets pre-filled

When you pick a customer from the autocomplete, we fill in:

• Customer name (billing & shipping)
• Company name (where present in the original order)
• Full shipping address (street, town, county, postcode, country)
• Email address (where present in the original order)
• Phone number (where present)

Everything is editable after pre-fill — if the address has changed, just type over it.

Walk-in / one-off customers

If you don't want to attach the order to a known customer (e.g. a one-off cash sale at a trade counter), just type the name and address straight into the fields. Customer search is optional.

9. Custom pricing & VAT modes

Trade Order POS shows the default Linnworks retail price for each product. You can override it on a per-line basis without touching the master price in Linnworks.

Editing a price

Click the price in the cart line, type the new value, hit Enter. The line total updates. Repeat for any line.

VAT modes

At the bottom of the cart there's a Add 20% VAT tick-box and a mode selector with two options:

• Ex-VAT — the prices in the cart are net. VAT is added on top of every line. Use this if your trade customers expect to see net prices and VAT on the bottom of the invoice.
• Inc-VAT — the prices in the cart already include VAT. The app backs the VAT out for the Linnworks order. Use this if you've been told a final gross price (e.g. "£60 all in") and want the Linnworks order to reflect the correct net + VAT split.

The total at the bottom of the cart always shows the gross amount the customer pays, regardless of mode.

10. Order references & notes

Three optional fields let you map a Trade Order POS order to your internal tracking:

Internal notes

The notes field saves a free-text note onto the Linnworks order. Use it for delivery instructions, special-packaging requests, or any context the warehouse picker needs.

11. Multiple fulfilment locations

If your Linnworks account has more than one fulfilment location (warehouse, depot, third-party 3PL), Trade Order POS will let you pick which location the order should be fulfilled from. The selector appears at the top of the cart.

If you only have one location, the selector is hidden and orders are created against it automatically. The default location can be overridden globally by your admin if needed.

12. Linnworks permissions

Trade Order POS requests the minimum set of Linnworks permissions needed to do its job. Specifically:

Read

• Inventory — to search SKUs / EANs and read current stock levels.
• Locations — to list your fulfilment centres.
• Processed orders — to populate the customer autocomplete from your order history.

Write

• Create new order — to drop the new order into your Open Orders queue.
• Add order items — to populate the lines.
• Set customer info — to attach the billing/shipping address.
• Set general info — to attach references and the sub-source tag.
• Add order notes — to attach the free-text notes.

It does not request permission to despatch, refund, modify inventory levels, change settings, or access channel integrations.

13. Pricing & billing

Trade Order POS is a paid SaaS, billed monthly via Stripe. Pricing is shown on the sign-up flow before you commit to a card. You'll get a Stripe-hosted checkout, a Stripe-hosted billing portal (for self-serve plan changes and invoice downloads), and a clean cancel-any-time flow.

For the latest pricing, sign in at trade-pos.mcp-g.com or get in touch with us — we also offer volume / multi-seat arrangements for trade-counter teams.

14. Troubleshooting

"Invalid install token" on connect

Linnworks install tokens are single-use. If you've already used the token on a previous connection attempt, you'll need to start the authorisation flow again and copy a fresh token. The button on the onboarding screen re-opens the Linnworks auth URL.

Inventory search returns no results

Double-check the term — search is case-insensitive but exact-substring across SKU, EAN, and title. If a known SKU isn't returning, it may not be indexed by Linnworks search yet (new items can take a few minutes after creation to be searchable via the API).

Order submission fails partway

If the order is created but a line, customer, or note fails to attach, you'll see an error message naming the Linnworks API call that failed. The partial order will be in your Open Orders. Either complete it manually in Linnworks, or void it and re-submit through Trade Order POS once the underlying Linnworks issue is fixed.

Scanner adds the wrong product

This is almost always a duplicate-barcode problem in your Linnworks inventory (two SKUs sharing the same EAN). Search for the barcode in Linnworks and de-duplicate.

Magic-link email never arrives

Check spam. If it's still missing, ask your IT to allow-list onboarding@resend.dev and hello@mcp-g.com. Magic links expire after 15 minutes — request a fresh one if needed.

15. Data & privacy

• Your Linnworks install token is encrypted at rest and used only to call the Linnworks API on your behalf.
• We do not store a copy of your inventory, customer records, or orders in our own database. Every search and lookup hits Linnworks live.
• The only data we keep on our side is: your sign-in email, your Stripe customer/subscription IDs, and short-lived sign-in tokens. All in encrypted Cloudflare KV.
• Magic-link tokens expire after 15 minutes. Sessions expire after 8 hours.
• We are UK-based. Data lives on Cloudflare's UK / EU edge.

Full privacy policy: mcp-g.com/privacy.

16. Disconnecting / uninstalling

To stop Trade Order POS from accessing your Linnworks account:

1. Open Linnworks → Settings → Applications → My applications.
2. Find Trade Order POS in the list.
3. Click Uninstall.

Once uninstalled in Linnworks, the stored token is revoked at the Linnworks end. The next API call from Trade Order POS will fail with an auth error and the app will prompt you to reconnect if you want to use it again.

To cancel your subscription as well, open the Stripe billing portal from within Trade Order POS → Account → Manage billing.

17. Support

The fastest way to get help is email: hello@mcp-g.com. We typically reply same-day during UK working hours.

For everything else MCP-G: mcp-g.com.

18. FAQ