Advanced Repeat Order

1. Overview

Advanced Repeat Order (ARO) is an embedded Linnworks app that lets you automatically create new orders on a recurring schedule, without manually re-keying them every week, fortnight, or month.

Once installed and configured, ARO turns repetitive order entry into a one-time setup task. It supports per-customer repeat schedules, multi-line orders, custom intervals, pause/resume, and email notifications to both the merchant and end customer.

2. Who it's for

ARO is built for Linnworks merchants who currently:

• Re-key the same orders for the same customers on a routine cadence (weekly, fortnightly, monthly, quarterly).
• Run informal subscription or standing-order arrangements that aren't worth setting up a full subscription platform for.
• Need a lightweight way to schedule future orders without a full ERP add-on.
• Want to give their customers predictable, automatic top-ups of consumable goods.

If you currently spend 30+ minutes a day re-creating the same orders, ARO will pay for itself in week one.

3. How it works

ARO runs entirely inside Linnworks — there's no separate dashboard to remember to log into. When you install ARO, it appears as a new screen within your Linnworks UI under Apps → Advanced Repeat Order [VERIFY exact menu path].

You create schedules. Each schedule defines:

• Customer — looked up from your Linnworks customer records or entered manually.
• One or more line items — by SKU, with quantities.
• Frequency — daily, weekly, fortnightly, monthly, quarterly, or a custom number of days.
• Start date and optional end date or occurrence count.
• Channel — which Linnworks channel/source the resulting orders are tagged with (e.g. DIRECT, B2B).
• Warehouse — which warehouse stock comes from [VERIFY: confirm warehouse override is configurable].

ARO then automatically creates a new order in Linnworks each time the schedule fires. The order appears in Open Orders just as if you'd created it manually, ready for picking, packing, and dispatch through your existing Linnworks workflows.

4. Installation

Installation takes about 60 seconds. You'll need:

• An active Linnworks merchant account.
• Permission to install applications on that account (account owner or admin).

1. Open the Linnworks App Store

   From inside Linnworks, go to Settings → App Store and search for Advanced Repeat Order.

   Or go directly to the public app store page: apps.linnworks.net and find the listing.

   
2. Click Install

   You'll be asked to authorise the app. ARO requests the following permissions:

   • Orders (read and write) — to create the scheduled orders and read existing ones for the order picker.
   • Inventory (read) — to look up SKUs and current stock levels.
   • Customers (read) — to look up customer records when you build a schedule.

   Click Authorise.

   
3. Open the app

   Once installed, ARO appears under Apps → Advanced Repeat Order in your Linnworks left-hand menu [VERIFY exact location]. Click it.

4. Sign in / start trial

   The first time you open ARO, you'll be prompted to start your 14-day free trial. No card details required for the trial.

   If you've already started a trial elsewhere, you'll be prompted to add billing details to continue once it expires.

5. You're in

   You'll land on the schedules dashboard. Empty on first install — let's create your first schedule.

5. Your first repeat order

1. Click "New schedule"

   Top-right of the dashboard. The schedule builder opens as a panel.

   
2. Pick a customer

   Start typing a customer's name or email. ARO searches your Linnworks customer database in real time. If the customer doesn't exist yet, click Add new customer and fill in their details — they'll be saved to Linnworks too.

3. Add line items

   Add one row per SKU. Start typing a SKU code or product title — ARO searches your Linnworks stock items. For each line:

   • Quantity
   • Price per unit (auto-fills from Linnworks; override if needed)
   • Optional notes (e.g. "always send the gift wrap variant")
4. Set the frequency

   Choose one of:

   • Daily — every N days
   • Weekly — every N weeks on a specific weekday (e.g. every Monday)
   • Monthly — every N months on a specific date (e.g. 15th of the month)
   • Custom — every N days, where N is anything from 1 to 365
5. Set the start and end

   Pick a start date. Optionally set:

   • End date — the schedule stops automatically on this date
   • Number of occurrences — the schedule stops automatically after N orders
   • Run forever — no end (default)
6. Channel and shipping

   Pick the channel/source these orders should be tagged with (so they appear correctly in your Linnworks reports). Pick the default shipping method.

7. Save the schedule

   Click Save schedule. The schedule is now live and ARO will create the first order on the start date you set.

   To create an order right now (e.g. for testing), click Run now on the schedule's row in the dashboard.

6. Managing schedules

The dashboard shows all your schedules with columns for:

• Customer
• SKUs / line items
• Frequency
• Next run date
• Total orders created
• Status (Active, Paused, Ended, Error)
• Actions (Edit / Pause / Resume / Run now / Delete)

Edit

Click Edit on any row. You can change any field — customer, line items, frequency, channel, etc. Changes apply to future orders only; previously-created orders are not affected.

Pause & resume

Click Pause to temporarily stop a schedule without deleting it. The schedule will not fire until you click Resume. Useful for customer holidays, payment-on-hold scenarios, or seasonal pauses.

Run now

Force the schedule to create an order immediately. The schedule's next run date is not affected — this is an additional one-off order.

Delete

Permanently removes the schedule. Orders already created remain in Linnworks — only the schedule itself is removed.

7. Stock handling

ARO is designed to play nicely with Linnworks' own stock management. By default:

• When a scheduled order is created, stock is allocated in Linnworks exactly as if a manual order had been placed.
• If stock is insufficient at the moment the schedule fires, ARO will still create the order but flag it as back-ordered [VERIFY: behaviour configurable per schedule].
• If you've configured ARO to skip on out-of-stock, the order is not created and you receive an email alert instead.

8. Email notifications

ARO can send transactional emails via Resend (our email provider).

Merchant alerts

You'll receive an email when:

• A schedule fails to fire (e.g. invalid SKU, customer no longer in Linnworks).
• A schedule skips an occurrence due to insufficient stock (if configured).
• A scheduled order's payment fails (when payments are linked).

Customer notifications

Optionally, ARO can email the end customer:

• 3 days before the next scheduled order fires (so they can adjust quantities or skip).
• On creation of the order, with a summary.

Customer email templates are editable in the app settings.

9. Pricing & plans

All plans start with a 14-day free trial. No card details required to start the trial.

Billing. Payments are handled by Stripe. We do not see or store your card details. You can upgrade, downgrade, or cancel at any time from the Billing tab in the app.

Refunds. 30-day money-back guarantee — if ARO isn't right for you within the first 30 days of paid use, we'll refund you in full.

VAT. Prices are exclusive of VAT. UK customers are charged 20% VAT; EU B2B customers with a valid VAT number are reverse-charged.

10. Troubleshooting

The app shows a blank screen

This typically means Linnworks didn't pass the session token to the iframe. Close the tab and reopen the app from the Linnworks menu. If it persists, log out of Linnworks, log back in, and reopen the app.

A schedule didn't fire

Open the schedule's row and check the History tab for the error reason. Most common causes:

• SKU was deleted or renamed in Linnworks since the schedule was created — edit the schedule and pick the new SKU.
• Customer record was deleted — edit the schedule and pick a different customer.
• Linnworks API was briefly unavailable — ARO automatically retries up to 3 times over 15 minutes before flagging an error.

An order was created with the wrong customer address

ARO uses the customer's default shipping address in Linnworks at the moment of order creation. If you'd updated the address in Linnworks recently, the new address is used. To override per-schedule, edit the schedule and tick Use schedule-specific address.

Duplicate orders were created

This should never happen — ARO's scheduler is idempotent and tracks each occurrence by a unique key. If you see duplicates, please contact support with the schedule ID and we'll investigate immediately.

Stock allocation looks wrong

ARO does not modify stock directly — it simply creates the order. All stock allocation is handled by Linnworks itself using your existing rules. Check your Linnworks stock allocation settings.

11. Data & privacy

What we store

We store the minimum necessary to operate the service:

• Your Linnworks account ID (so we can route scheduled orders to the right account).
• Schedule definitions you create (customer reference, SKUs, frequency, etc.).
• A history log of which orders were created from which schedule.
• Your subscription / billing record (managed by Stripe).

What we don't store

• We do not persist Linnworks session tokens. Tokens are passed by Linnworks on each iframe load and held only in memory during the request.
• We do not store payment card details. All card handling is via Stripe — we never see card numbers.
• We do not sell, share, or aggregate customer data with third parties.

Where data is stored

All schedule data is stored in Cloudflare KV and D1, with EU data residency. Encryption at rest and in transit is provided by Cloudflare.

GDPR

We are GDPR-compliant. You have the right to:

• Access the data we hold about you (request via privacy@mcp-g.com).
• Have your data deleted (within 30 days of an uninstall, or immediately on request).
• Export your schedules as CSV at any time from the dashboard.

Our full Data Processing Addendum is available on request.

12. Uninstalling

1. From Linnworks: Settings → App Store → My Apps → Advanced Repeat Order → Uninstall.
2. Your Linnworks session token for ARO is immediately revoked. No further scheduled orders will be created.
3. Within 30 days, all schedule data and history is permanently deleted from our systems.
4. To request immediate deletion before the 30-day window, email privacy@mcp-g.com from your registered account email.

13. Support & contact

General support: support@mcp-g.com

Privacy / GDPR: privacy@mcp-g.com

Status page: status.mcp-g.com [VERIFY: create this if not yet live]

14. FAQ

15. Changelog